1. Policy Overview
This Refund Policy outlines how refunds, cancellations, and refills are handled at BestSMMSite. We strive to provide transparent, fair, and automated resolution for all order discrepancies.
2. Account Balance Refunds
Deposits made to BestSMMSite are intended for purchasing services. Once deposited and verified, funds cannot be refunded to the original payment method (e.g. bKash, Bank, Binance). Unused balances remain permanently safe in your account for future orders.
3. Eligible Refund Cases (System Credit)
Full or partial refunds are automatically credited back to your BestSMMSite account balance in the following situations:
- Order Cancellation: If a service becomes temporarily unavailable or is cancelled before delivery starts, 100% of the funds are returned to your balance.
- Partial Delivery: If a server node completes only part of an order (e.g., 7,000 out of 10,000), the remaining undelivered portion is automatically refunded to your balance.
4. Non-Refundable Cases
- Orders submitted with incorrect, broken, private, or changed URLs.
- Orders placed on private accounts during delivery.
- Duplicate orders placed on the same link before the first order finishes.